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::: Business Process Outsourcing
::: Business Process Outsourcing

Syntea Business Solutions enables its customers to gain benefits from the implemented solution and provided services of administration and development of the entire IT environment according to BPO model covering long-term relationships. In the innovative approach, outsourcing is perceived as a process intended to increase goodwill by analysis and continuous reconstruction and enhancement of the running processes by the outsourcing partner.

Outsourcing services are provided by Syntea Business Solutions pursuant to a fixed contract and they may cover a full version where the entire IT infrastructure of the customer is supported (replacement of the internal IT department) or a partial model by extending care over selected IT areas and support for the IT department existing in the customer’s organization.

Advantages of BPO offer for the customers:

  • system care extended by top class specialists, efficiently solving all problems and having the latest knowledge about the system
  • implementation of the latest tools and technologies, system development according to customer’s needs
  • services related to implementation and administration of the system in the full version, as in the caseof traditional implementation,
  • security of IT infrastructure,
  • possibility to concentrate on key business activities of the enterprise,
  • reducing costs related to trainings to internal staff and maintenance and development of IT systems,
  • costs planned in advance with possible distribution in time through the system of fixed installment payments,
  • reduction of expenses related with employment and maintenance of internal staff responsible for IT affairs,
  • reducing the risk of internal staff resignation
  • no problems with absences in case of resources maintenance (holiday leaves, sick leaves, etc.).

Syntea Business Solutions' added value consists in certified trainings for both system users and administration staff and support in acquisition of EU subsidies for services provided according to the outsourcing formula.